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Customer Feedback |
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Real
comments from real customers..... |
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When
Hurricane Isabel came through, we were left without
phones and power for 9 days. Even our cell phones
were out for several days. Thankfully we have a
backup generator system and a Skycasters satellite
Internet connection...which allowed us to stay connected
to the world while everyone around us was cut off
and in the dark. Thanks, Skycasters. |
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"I
must say that I have been very please with the performance
of my 4020 system. I would also like to complement
Skycasters on the fantastic Customer Service and
Support that you provide. As you may know there
are other providers that offer the same hardware
for a slightly reduced monthly fee, but I found
that your support more than makes it worth the extra
few dollars each month." |
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“I
have been very pleased with your technical support
folks the few times I have had to call them (that
is another good point). The product is very stable…” |
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“Our
service has been good and the bandwidth has been
as expected. We were very impressed with the response
we received from the beginning response to the initial
inquiry through the shipping of the equipment and
installation. We have not had any real occasion
to use support since that time since the system
has worked continuously. We were so impressed that
we recommended your services to a sister agency
in our community and they have just installed the
system at their location” |
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“I
have been very satisfied ....” |
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"I
just wanted to say that I am totally impressed with
the Skycasters service. The installation went smoothly
in spite of my unusual situation (the antenna had
to be mounted on a steep, rocky river bank). Your
installer Mark, was able to put the dish exactly
where I wanted it, obtaining a difficult angle to
the satellite caused by many tall trees. Since that
time the service has performed 20 times better
than the previous 56K dial up connection. I
would recommend this to any business that has workers
or branch offices in a remote area and needs
an always-on broadband Internet connection. Keep
up the good work." |
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“We
have not had any problems with skycasters. We think
they do a good job.” |
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“We
had rain all week long last week, and due to my
experience with Direct TV, I thought the system
was going to be down all the time. To my surprise,
we had very minimal downtime. I addition, I am very
happy…...” |
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“Your
service is a blessing for us in areas where broadband
of any sort is non-existent. Whereas it allows our
network users constant access to the Internet for
reports, research and supply management.” |
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“Speedy
response to support calls Knowledgeable people on
the support staff Honesty, attitude of genuine helpfulness.
Good download throughput speed SNS configuration
seems well thought out” |
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“The
system works great as is, and I haven't touched
it other than startup and shutdown" |
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“Things
are going fine with your service.” |
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“I have been very satisfied with your service. Everything
seems to work well for me. I don't know of any changes
you could make" |
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“You
folks have been wonderful. Thanks a ton!” |
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“The installation of my system was handled in a
timely and professional manner. When the installer
completed the hardware installation, I had a conversation
with the tech support people and found them to be
patient, knowledgeable and helpful. The system has
performed well since it was installed, it's easy
to use (in fact, it's practically invisible) and
I've had no problems.” |
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“I
do enjoy the friendly up front service that you
provide. It is a real answer to our Internet needs.” |
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“Dear
Skycasters, 1. The speed of the connection is great.
This is a must for a school operation and much faster
than the one-way satellite serviced received previously.
2. I also appreciate the service received from your
billing department. We requested a billing for the
entire year and received an easy to understand invoice.
3. We are having one problem. We are being blocked
from many websites that are necessary for us to
do our business. Ken -------- is our network administrator.
He has been communicating with Skycasters personnel
as well as people from our WatchGuard filter system.
We are hopeful that this problem will be corrected
in the near future.” |
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“Everything
seems to be working well - We like the fact that
many of us can be on the Internet at one time” |
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“The
service is a true value to anyone who needs broadband
access in remote areas!” |
