Customer Comments
Keep those cards and letters coming! It makes it easy to see why Skycasters has the best customer retention rates in the satellite Internet industry.
What follows are some of our more recent customer comments (from e-mails and/or quality control surveys) edited only for privacy.
Hi A--- and J--,
Well, we weathered our third storm this season - Hurricane Jeanne that hit the Dominican Republic last week. Although it was downgraded to a Tropical Storm when it hit the DR head on, it was only 2 mph less than a Cat 1 Hurricane. It did extensive damage to the resorts on the east end of the island and went right up the north coast to pass within 10 miles of our house and office - 60mph winds and lots of rain.
Lot's of trees down, power lines broken and roofs and billboards blown down and flooding making the roads impassable. We were lucky and only lost a few trees but no structural damages.
Nagua was hard hit where our customer M------ de C--- is and where the storm passed heading up the north coast. They have the 1.8 meter/DW4020 system with VOIP to California. The dish withstood a 24 hour hammering of up to 75 mph gusts and was still pointed after the storm passed.
Nagua town was particularly badly hit with lots of damage and flooding. The only telephone in the district still working was M------'s VOIP phone! So the local authorities set up a command post in M------'s office and used it to coordinate the evacuation and rescue efforts! They would call via California to their emergency resources in Santo Domingo and Santiago and to the few cell phones that were still working to do their coordination.
Thought you might like to know about this interesting story.
R------ C------
R------,
I want to thank you for your quick response in getting the order for S----- F---- F---- put through. I really appreciate your professionalism, both with my customer and with me.
Another thing I like is the summary of what to expect. This is an excellent customer service feature that outlines exactly what the end user can expect. It will certainly minimize the anxiety for the customer and phone calls wondering what is up.
Sincerely,
C------
C----:
Thanks for the quick reply. I think I will be just fine as is and really need more time on the system to really understand all the ins and outs.
The system is working flawlessly and I am very happy to have a mobile solution like this. I have had the opportunity to go to P--- S------ and re-deploy and it worked without a hitch.
I like having the SNS as I can easily configure it for my special needs. Having been a network engineer for so many years I was able to improve bandwidth performance from the standard installation by about 20 percent
Thanks again.
D----
RE #----
We were very pleased with the whole experience. All of our questions were answered before and after the installation. We would use your company again.
Thanks
S--- W---
To: ---@skycasters.com
Subject: My Customer Service Experience
My name is R----- R----- L--- from R------ A--- S------ in Z----------, FL.
Last week, I upgraded my service from Business basic, to Business Basic with Static IP.
At first it seemed as though nothing was going according to plan, but T--- was very patient and understanding and realized the situation my company was in. The Decommission and Recommission Process did not happen as it should have, and T--- explained to me that it (the problem) was from another department and he would do everything he could to make sure everything was taken care of for my company.
The best thing was........
he actually did!
He guided me through the process and was with me every step of the way. He wanted to make sure that I was taken care of, that my service was working the way it was supposed to. He even made a follow up call the next business day to make sure we were all set.
T--- did an excellent job in helping me with my problem. Not only his technical expertise, his communication and customer service skills are top-notch.
It must be an epidemic with that team because later that day, after T--- had gone home, I spoke with G--- . I was waiting for the first heartbeat message and I called back after the gateway was ready but I was still having a connection problem.
G--- was very personable, knowledgable, greatly helpful and exibited the same desire for my service to be working properly. Both of your team members made a very stressful situation much easier for me.
As their supervisor, I just wanted to let you know that both of these gentlemen are excellent representatives of your company. I also wanted to express how thankful I am for the service that my company recieved from this team.
Please feel free to call me at the number listed below if you have any questions or wish to discuss this further.
Sincerely,
R----- R----- L---
R------ A--- S------
Earlier satellite Internet customer comments are just a click away. |
