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Satassurance, LLC. Onsite Maintenance Service Agreement

Skycasters will provide onsite corrective maintenance for VSAT satellite terminals in the continental United States in accordance with the terms provided in this Agreement.

Skycasters will restore malfunctioning equipment to good working condition by performing the following corrective maintenance as required:

• Diagnostic testing to determine the existence and cause of the malfunction
• Removal and replacement of any malfunctioning field replaceable unit (“FRU”)
• Reorientation (re-pointing) of the antenna subsystem in the event of misalignment
• Repair or replacement of equipment interconnecting cables
• Reloading initializing instructions and re-commissioning
• Verification of proper operation and completion of service report

Onsite maintenance does not include any of the following services:
• Maintenance, repair, or replacement of parts damaged or lost through theft, misuse, fault, or negligence of the customer, or causes external to the equipment, including, but not limited to, failure of, or faulty, electrical power or air conditioning, operator error, failure, or malfunction of data communication equipment not provided to customer by Skycasters, or from any cause other than intended and ordinary use.
• Changes, modifications, or alterations in or to the equipment by anyone other than Skycasters, Hughes Network Systems of their affiliates, subcontractors, and other agents, other than VSAT-approved upgrades and configuration changes.
• De-installation, relocation, or removal of the equipment or any accessories, attachments, or other devices.

Service Coverage

In the event of a problem, Skycasters support personnel will determine the problem and isolate the fault. Thereafter, Skycasters support personnel will authorize field service dispatch.