Service Platform

Before the reflector itself could be set, the service platform had to be mounted to the kingpost.  With the help of our friends at General Crane, the setting service platform was a relatively easy task (particularly in comparison with what was to come next).

Lifting the Reflector

I know it must be a vestige of childhood and playing with Tonka trucks, but big machines continue to fascinate me.  The fact that this huge reflector, which took several men working for days to assemble, could be lifted by a single cable just amazes me.  But, safety first, check your rigging, get it off the ground, and make sure everything is looking good before you go for the big lift.

Setting the Reflector

Still more amazement, even though I’ve seen this movie before.  Massive reflector, dangling from the end of a cable, manipulated with a coordinated ballet of hand signals and corresponding minute adjustments by the crane operator.  And the dish mounts slip into the ears on the kingpost, with tolerances measured in small fractions of an inch.

Installing Feed and Subreflector

Once the reflector is mounted on the kingpost, the elevation jack is attached.  This allows the elevation to be raised until the dish is pointing straight up (a position called, appropriately enough, “birdbathed”).  This allows the feed to be lowered into the center of the reflector and attached.  Finally, the subreflector (held by four struts) is attached to the reflector.

Testing

The next morning, we were able to begin acceptance testing.  We are beginning with using the new antenna as a “remote” on our G28 network.  That’s right, an iDirect 3100, a 3w BUC and an LNB, pointed using iSite.  Significantly better numbers than your typical 1.2 VSAT, that’s for sure!

We will continue to expand and upgrade the teleport over the next several months.  I’ll post some more pictures when there’s something interesting to see.

- Mike

About a month ago, we were able to identify a bug in iDirect’s remote side software that prevents Infinity remotes from acquiring Rx Lock on outbound carriers with certain frequency/symbol rate combinations.

Our primary outroute, unfortunately, is positioned at the precise frequency as to be affected by this software bug.  This bug required us to roll back our previous upgrade to allow iDirect an opportunity to develop and test a patch.  This new software is now available, and we will be proceeding as follows, beginning on Wednesday, October 19^th at 5pm Eastern.  As before, we will be conducting this upgrade in stages over a 10 day period. You will be able to continue using your Internet service throughout this upgrade process.

In Brief:

The upgrade procedure we are following will require two short outages for each remote on the network, each of approximately 5 minutes in duration.  During the first outage, your remote will be moved to transitional space segment.  This transitional space will allow you to continue to use your satellite Internet service while we complete the rest of the upgrade.  Once we are ready to upgrade your modem, you will experience a second short outage while your modem is upgraded to iDX and returned to its permanent space.  For the majority of our customers, the move to the transitional space will occur October 19^th – 22^nd. The upgrade itself will take place October 23^rd and 24^th.  We have reserved the transitional space for an additional eight days, to allow us the opportunity to individually work with certain special case customers to ensure that their upgrade goes smoothly as well.

What you need to do:

If you have a fixed antenna, you do not need to do anything.  Simply leave your modem turned on over the weekend, and we will complete the upgrade normally.  If you are curious as to if your upgrade has been completed, please send email to support@skycasters.com, with your account number in the subject line, and ask for a status on your upgrade.  We’ll be happy to let you know where you are in the queue.

For the smoothest possible upgrade for you, please be sure to leave your system online over the weekend.

If you have a mobile (auto-pointing) dish, and you are planning to be online over the weekend, great.  We’ll move you with everyone else.  If you are not planning to be online over the weekend, simply call the NOC between October 24^th and October 28^th, and we will be happy to upgrade you in real-time (330-785-2101).  Real time upgrade will require you to deploy your dish, and will require about 15 minutes to complete the upgrade and verify proper operation.  (Note: If you can’t call in during that time, not to worry, we can complete the upgrade later – when it is convenient for you.)

All the details:

In order to facilitate this move, we have acquired additional capacity on G28.  We will use this capacity to set up a transitional network to support the upgrade.  This transitional network will allow all remotes to remain active and online during the upgrade period.  Beginning on Wednesday, October 19^th, we will begin moving remotes to the transitional network.  Before we move a remote, we will verify it is online and stable with good numbers, and that the remote has been idle for at least 10 minutes.  We are anticipating that by following this check-and-verify procedure, we will be able to make the move without disrupting user activity.  This move will result in a service interruption of a few minutes as your modem reboots.  We will be moving the majority of our customers on October 19^th through the 21^st.

Beginning on Saturday morning, we will be moving the remaining .2 customers to our transitional network.  By Saturday afternoon, we anticipate that 90% of our customers will have been moved to the transitional network.  The only customers that will not be moved are any mobiles (or other sites) that are off line.

Once all active customers have been moved to the transitional network, the 7.0.7 carrier will be temporarily decommissioned and replaced with the new iDX carrier.  We will conduct engineering testing and validation on the revised iDX code on Saturday.  Once these engineering tests are complete, we will restore the primary 7.0.7 carrier.

On Sunday morning, we will begin the actual iDX upgrade.  At this time, the 7.0.7 .2 carrier will be decommissioned, and replaced with the new iDX carrier.  At the same time, the revision server will be started.  The revision server will allow those customers not moved to the transitional network to be upgraded manually (in real-time), as they rejoin the network.  You will need to call the NOC (330-785-2101) to have us initiate this process for your modem.  If you have a mobile system, you will be upgraded using the revision server process.  Just give us a call, and we will be happy to bring you in.

Once we have verified that the revision server is working as expected, we will begin upgrading customers that were previously moved to the transitional space.  As before, we will identify customer remotes that are stable with good numbers, and that have been idle for 10 minutes.  We will batch these customers and upgrade them to iDX while moving them back to their permanent space segment.  This upgrade process will require a reboot of your modem, again resulting in a brief service interruption (under five minutes).

This process will continue throughout the day on Sunday.  While the majority of remotes will be addressed on Sunday, we anticipate that there will be some remotes that will remain on the transitional space into the week of October 24th.  These remotes will be addressed individually throughout the week.

Any remote that is not online over the October 21^st-23^rd weekend will be upgraded manually during the week of October 24^th.  We will begin contacting customers on Monday the 24^th to coordinate times to perform this upgrade.  This process will be conducted from the NOC – we only need to coordinate having your system placed online for the upgrade.

As always, we will be broadcasting updates throughout the upgrade on Twitter (http://twitter.com/#!/skycasters/).  We appreciate the trust that you have placed in us, and we know how vital your satellite link is to you.  We are taking extraordinary measures to minimize disruption as we position the network for future growth and expansion.

All the best,

-Mike Kister
President
Skycasters / VSAT Systems

Galaxy 4000 UPS

Our newest UPS System is a Galaxy 4000 made by MGE (same parent company that makes the APC home units you might be familiar with).

This system is a twin to our existing Galaxy 4000 that has provided us with many years of faithful service.  But to be honest, although we like the Galaxy 4000 a lot, the primary driver in specifying an identical unit was so that we would have common spares.

The new unit was fitted with an external bypass switch, which will allow us to route power around the UPS in case of a catastrophic failure. Our good friend Bob Bennett was out to perform the initial startup and verify functionality. Everything checked out, and we are good to go.

The long term plan will be to move our existing UPS into this building (Sat 2) and consolidate all power distribution through this facility. We have laid out the building and cabling such that we can eventually have four of these UPS systems online. I can’t even imagine the noise that will make – good thing we have high quality hearing protection for employees and guests.

Fire Suppression

Both Sat 1 and Sat 2 are now equipped with a state of the art fire suppression system.  The chemical of choice in these systems is called FM-200.  This new chemical replaces the Halon used in previous generation systems.  If the system goes off, you still need to evacuate (it removes all the oxygen), but at least it doesn’t actively kill you like the old Halon did.  But by all means, if you’re in there, and there’s no fire… press abort!

New Server Racks (400 series)

The Sat 1 building is starting to feel like home.  Twistlock power was installed in the ceiling, two circuits per rack, each circuit on a different phase.  Ten server racks have been put in place down the center of the room, right beneath the ladder racking that will carry the cabling between the racks and to the waveguide ports.  These will be our 400 series racks (the 100, 200 and 300 series are in our indoor data center on the second floor).  Eight racks for RF and networking gear, and two for servers.  If you look closely at the picture, you might notice our brand new fiber optic runs between Sat 1 and the 2nd floor Data Center.

We will post more pictures as the build progresses.

Setting the Kingpost

The kingpost is the major supporting structural piece of the antenna. The antenna reflector itself mounts to the kingpost, and the kingpost pivots to allow azimuth adjustments. The kingpost has a lower mount point (that doubles as a pivot point), and a pair of supporting legs. The kingpost is lifted by crane and lowered onto bolts that had been welded to the rebar structure before the concrete was poured.

The nearly two ton kingpost had to be aligned carefully with the bolts, and then held steady while the base nuts were fitted. Then the two legs were bolted to the kingpost and also to the antenna pad. It was quite amazing to watch Steve and his installation team work. The entire process of setting the kingpost was accomplished in just a couple of hours.

Assembling the Reflector

The antenna’s reflector is a thin skin of aluminum secured to a skeleton structure. The structure holds the aluminum skin in proper alignment, allowing it to focus captured RF energy on the feed. The first step in assembling the reflector structure is to place the central hub horizontally on the ground and attach the main supporting ribs. Each of these ribs are secured to the hub by several bolts.

Once the main ribs are attached to the hub, they are tied together with dozens of cross members. This lattice of aluminum allows the structure to be rigid in all directions and withstand significant windloading. Initially, the pieces are fit together loosely to allow for some “play.” Then the dish structure must be carefully measured and aligned in a process called theodoliting. The theodolite measures horizontal and vertical angles very precisely, allowing Steve’s crew to be sure that the reflector is perfectly round, and that it focuses its energy very precisely.

As a point of interest, the theodolite is so precise that it can only be done at night. The heating provided by the sun causes the structural elements of the antenna to expand and move, throwing off measurements. I don’t know why, but I am always astounded by these practical implications of physics.

More pictures to come as our project continues.

As you are aware, we have been engaged with iDirect over the last several months on a project to upgrade one of our primary network operating systems from iDS 7.0.7 to iDX 2.1.3.

Most recently, in preparation for the upgrade, we moved all customer traffic from the primary carrier location to a transitional network designed to allow all customers to continue to operate while the upgrade was performed.

This transition was accomplished with minimal service interruptions (under 5 minutes per remote), during the evening of September 9^th and early morning of September 10^th.

Early on the morning of September 11^th, we began the process of upgrading our primary network carrier to iDX 2.1.3.  During engineering validation of this new carrier, we determined that remotes were unable to acquire on the carrier frequency.  iDirect engineers were engaged, and troubleshooting continued throughout the afternoon and evening of the 11^th.  By 20:00 that evening, iDirect had gathered sufficient information to complete a forensic analysis of the issue.

Over the course of September 12^th-13^th, iDirect engineers were able to reproduce the problem in their test lab.  They have subsequently determined that a bug in their remote side software prevents Infinity remotes from acquiring RLock on outbound carriers with certain frequency/symbol rate combinations.  Our primary outroute, unfortunately, is positioned at the precise frequency as to be affected by this software bug.  This is a previously undetected problem for iDirect, and they continue to research to determine the full extent of the problem.

During a conference call this morning, we were informed by iDirect that they would not be able to develop a patch and test it to our satisfaction within the next two weeks.  We have therefore determined that it is in the best interests of our customers to return our primary carrier to 7.0.7 and move all customer remotes back to that carrier.

We will begin this transfer tonight.  As before, we will monitor remotes for activity and only move those who have shown no traffic for the preceding 10 minutes.  It is unlikely that you will even notice that the transfer has occurred.  The entire process will result in a service interruption of less than 5 minutes per remote.

Once iDirect has developed and tested a patch that fully and completely addresses the carrier acquisition issue, we will move forward with the iDX upgrade.  We will notify you again at that time.

If you have any questions or concerns, please contact the NOC at 330-785-2101.

Since my last update, we have commissioned our new generator, installed conduit chases to our telco shelters, installed our new power service, and taken delivery of the kingpost and azimuth jack for our new antenna.

Generator Commissioning and Load Test

Our new Caterpillar 150 kW diesel generator was delivered a few weeks ago, and we have been eager to fire it up. First, we had a pressure test performed on the pedestal day tank, to make sure there were no manufacturing defects or poor welds that could lead to trouble down the road.

Next, we had our good friends at Great Lakes Petroleum deliver 385 gallons of stabilized, treated, low sulfur diesel. Finally, a visit from Ohio Cat for testing and commissioning.  Generator was run at full power on a test load and passed with flying colors.

This new generator has a special sound-deadening enclosure that is amazing.  With the service doors closed, it’s possible to carry on a conversation without shouting at each other – a real improvement over the previous generation generators that we currently own.

Conduit Chases

What a mess of grey spaghetti we have!  Literally dozens of conduit chases crisscross the teleport grounds, varying in size from two to four inches in diameter.  These conduits carry power cables, RF data coaxial cables, Ethernet cables, fiber optic cables, and multi-conductor specialty cables for data interconnect and command and control.

Each of our primary uplink antennas has several conduits running to Sat 1 (the RF telco shelter), and a couple to Sat 2 (the power distribution telco shelter).  We also have conduits that run between Sat 1 and Sat 2, as well as between Sat 2 and the generator and between Sat 2 and the new service from Ohio Edison.  Many thousands of feet of conduit, all buried 18-36” below ground.

In addition to all the chases for our current projects, we have gone ahead and made the conduit runs for Antenna 5 (a second 8.1m antenna that we might break ground on this fall).  After all this trenching, it’s nice to see us coming back to something approaching finished grade.

We Need More Power!

With all of the additions to the teleport, it’s not surprising that we have out-stripped our current electrical service.  Last year, we upgraded our previous service from 400 amps to 800 amps, which was plenty for the loads we were experiencing at that time.

Well, times have changed.  With the addition of the new 8.1m antenna (and its associated heat loads), the anticipated construction of a second 8.1m antenna, two 2.4m narrowband antennas, two telco shelters (with HVAC), a second UPS… well, it quickly became clear that last year’s upgrade wasn’t going to be sufficient.

We decided to bring in a second 800 amp service to sit next to our existing service.  This means additional switch gear, additional meters, and an additional transient surge suppression system.  All in, this would have been a huge project even by itself – but it’s just a small piece of our much larger upgrade.

We are hopeful that with 1600 amps now available, we should be set on power – at least for a while.  However, I don’t think that anyone would object to further growth of the satellite Internet market that would require us to expand again.  Ohio Edison loves us!

8.1m Uplink Antenna

We received shipment a couple of weeks ago of the SSPA array, motor controllers, cabling, and some other miscellaneous pieces.  And while Mario has been drooling over the electronics, the rest of us have been waiting for the “big hardware” – the antenna itself.

Well, we received our shipment of large parts today.  Chief among them was the huge kingpost that will support the reflector bowl itself.  This is a massive piece of machinery, two and a half feet in diameter, and over eleven feet long.  The kingpost weighs 3500 pounds, and is incredibly awkward and difficult to maneuver.

It is pictured laying on its side, but will be stood vertically once construction starts.  You can see already attached to the kingpost is the elevation jack, which will allow us to move the reflector up and down.  We also received the kingpost support legs and the azimuth jack (which moves the entire kingpost side to side, turning the 8.1m reflector with it).

This has been a massive project for everyone involved, and while there is still a lot of work to do, we can see the light at the end of the tunnel.  We will post more pictures as construction continues.

You are receiving this email because you are a current customer with service on our G28 .2 network.

We are pleased to announce that our long anticipated upgrade to the .2 network will begin this Friday afternoon, September 9th at 5pm. For a complete review of the purpose of this upgrade and its status to date, please see the blog post: Update on iDX Upgrade — Aug 27 Maintenance

Based on what we learned during the aborted upgrade of July 23rd, and further consultation with iDirect, we have developed a new procedure that will minimize customer downtime and allow for a smoother upgrade process. Most importantly, this procedure does not require a “big switch” or extended outage, but will instead be done in stages over a 10-day period. You will be able to continue using your Internet service throughout this upgrade process.

In Brief:

The upgrade procedure we are following will require two short outages for each remote on the network, each of approximately 5 minutes in duration. During the first outage, your remote will be moved to transitional space segment. This transitional space will allow you to continue to use your satellite Internet service while we complete the rest of the upgrade. Once we are ready to upgrade your modem, you will experience a second short outage while your modem is upgraded to iDX and returned to its permanent space. For the majority of our customers, this process will take place September 9-11. We have reserved the transitional space for an additional eight days, to allow us the opportunity to individually work with certain special case customers to insure that their upgrade goes smoothly as well.

What you need to do:

If you have a fixed antenna, you do not need to do anything. Simply leave your modem turned on over the weekend, and we will complete the upgrade normally. If you are curious as to if your upgrade has been completed, please send email to support@skycasters.com, with your account number in the subject line, and ask for a status on your upgrade. We’ll be happy to let you know where you are in the queue.

For the smoothest possible upgrade for you, please be sure to leave your system online over the weekend.

If you have a mobile (auto-pointing) dish, and you are planning to be online over the weekend, great. We’ll move you with everyone else. If you are not planning to be online over the weekend, simply call the NOC between September 12th and September 16th, and we will be happy to upgrade you in real-time (330-785-2101). Real time upgrade will require you to deploy your dish, and will require about 15 minutes to complete the upgrade and verify proper operation. (Note: If you can’t call in during that time, not to worry, we can complete the upgrade later – when it is convenient for you.)

All the details:

In order to facilitate this move, we have acquired additional capacity on G28. We will use this capacity to set up a transitional network to support the upgrade. This transitional network will allow all remotes to remain active and online during the upgrade period. Beginning on Friday evening at 5pm, we will begin moving remotes to the transitional network. Before we move a remote, we will verify it is online and stable with good numbers, and that the remote has been idle for at least 10 minutes. We are anticipating that by following this check-and-verify procedure, we will be able to make the move without disrupting user activity. This move will result in a service interruption of a few minutes as your modem reboots. We will be moving approximately one third of our .2 customers to the transitional network on Friday evening.

Beginning on Saturday morning, we will be moving the remaining .2 customers to our transitional network. By Saturday afternoon, we anticipate that 90% of our customers will have been moved to the transitional network. The only customers that will not be moved are any mobiles (or other sites) that are off line.

On Sunday morning, we will begin the actual iDX upgrade. At this time, the 7.0.7 .2 carrier will be decommissioned, and replaced with the new iDX carrier. At the same time, the revision server will be started. The revision server will allow those customers not moved to the transitional network to be upgraded manually (in real-time), as they rejoin the network. You will need to call the NOC (330-785-2101) to have us initiate this process for your modem. If you have a mobile system, you will be upgraded using the revision server process. Just give us a call, and we will be happy to bring you in.

Once we have verified that the revision server is working as expected, we will begin upgrading customers that were previously moved to the transitional space. As before, we will identify customer remotes that are stable with good numbers, and that have been idle for 10 minutes. We will batch these customers and upgrade them to iDX while moving them back to their permanent space segment. This upgrade process will require a reboot of your modem, again resulting in a brief service interruption (under five minutes).

This process will continue throughout the day on Sunday. While the majority of remotes will be addressed on Sunday, we anticipate that there will be some remotes that will remain on the transitional space into the week of September 12th. These remotes will be addressed individually throughout the week.

Any remote that is not online over the September 9th – 11th weekend will be upgraded manually during the week of September 12th. We will begin contacting customers on Monday the 12th to coordinate times to perform this upgrade. This process will be conducted from the NOC – we only need to coordinate having your system placed online for the upgrade.

As always, we will be broadcasting updates throughout the upgrade on Twitter. We appreciate the trust that you have placed in us, and we know how vital your satellite link is to you. We are taking extraordinary measures to minimize disruption as we position the network for future growth and expansion.

All the best,

-Mike Kister
President
Skycasters / VSAT Systems

We will be upgrading one of our two G28 networks to operate on the iDX firmware 2.1.3. Internally, we refer to the network being upgraded as the .2 network. This change is being implemented to allow us to increase satellite capacity on that network. Although the network is currently operating within acceptable tolerances, we anticipate that additional growth through the fourth quarter of 2011 and into 2012 may require us to increase satellite capacity on this network in order for us to maintain our quality of service. This change of firmware is required for us to support this anticipated increase in bandwidth.

History of the Upgrade

We began planning for this upgrade in late 2010. Prior to committing to the upgrade, we reallocated satellite bandwidth, altered inroute configurations, and moved remotes between networks. The upgrade plan was developed in conjunction with iDirect, who approved the procedure we were to follow.

The upgrade was scheduled for July 23, 2011 at midnight. Unfortunately, several things went wrong during that upgrade, including a corrupt database. This delayed the start of the upgrade until 02:00 on July 24, 2011. Further unanticipated difficulties were encountered, which slowed the upgrade process. By 05:00, the decision was made to abort the upgrade and restore all customers to iDS 7.0.7. Service was restored to 70% of the affected remotes by 08:00. The remaining systems were restored over the next 24 hours. In the weeks that have followed, I have discussed the details of that long day/night with many of you personally.

Next Steps

Based on what we have learned by analysis of the aborted upgrade, and further consultation with iDirect, we have developed a new upgrade plan. Under this new plan, the upgrade will not require an extended outage. In fact, during the upgrade each remote will only be offline for a total of 10 minutes. Details of how the upgrade will be conducted will be published here, once we have tested and validated the new procedure.

Testing the new Procedure

Testing of the new upgrade procedure will be conducted August 27th-28th during our normally scheduled maintenance window. In order to validate the procedure, the .2 network will be shut down at 00:15 on August 28. Service will be restored by 00:45 on August 28.

No configuration changes are being made to any customer equipment, and there will be no impact to service beyond the maintenance window.

Once we have had the opportunity to review the results of this test, we will publish a detailed rollout plan for iDX.

Communication During the Test and Upgrade

Based on the conversations that I have had with our customers, we will be piloting the publishing of real-time updates on twitter, making sure everyone is informed. I will be publishing updates every few minutes during this weekend’s test. I encourage feedback during and after this process – I want to make sure that what we implement works for our customers.

On a final note, we know how important our service is to you, and we know that your business depends on our service… ours does, too. We remain dedicated to improving the quality and value of the services that we provide.

All the best,

-Mike

So far we have taken delivery of two Telco shelters, a new generator, a new UPS, and have poured the pad for our newest (and largest) antenna – Antenna 4.

Telco Shelters

We purchased two self-contained 28’ x 12’ Telco shelters, each with redundant HVAC systems.

These are commonly seen next to cell towers and microwave repeaters.  We will use one of these buildings for power distribution to the teleport.  It will also house our UPS systems.  The other building will be used for RF distribution.  Ultimately, all existing antennas will be re-fed to this building.

These two telco shelters (which we call Sat1 and Sat2), are currently being refitted with power and cabling infrastructure to meet our needs.  We have completed all the conduit chases between our three existing Antennas and our RF Telco shelter (Sat1).  Power systems in Sat 2 should be operational in early September.

Generator

We have taken delivery of a brand new Caterpillar 150 kW diesel generator.

This unit joins the 80 kW Generac and 90 kW Caterpillar already in place.  These three generators will provide sufficient power to support not only our current build plans, but also for future growth and construction of Antenna 5 and Antenna 6.

UPS

As part of this expansion we have we have added a second APC Galaxy 4000 UPS to our power system.  This second UPS (identical to the one we currently have), will double our protected load.

8.1m Uplink Antenna

The most significant part of this project involves the construction of our newest uplink antenna.  This newest addition to our teleport will have a massive 8.1m primary reflector. Approaching 4 stories, we had to request clearance from the FAA prior to construction.  Wow!

At this point, we have poured the foundation (22 x 22 x 6 foot thick concrete, sitting on a base of 12 feet of compacted stone), and are awaiting start of construction in about 10 days.

Exciting times, to say the least.  We will post more pictures as construction progresses.

The meteorologic epicenter of the terror that spread hundreds of tornadic events throughout the region is ever more grevious because there’s little we can do to prevent such loss.  We can’t realistically build enough concrete buildings in enough places to give everyone a fighting chance to ride out such horrific events.

We can just be there, arm in arm, with you.

At Skycasters we deal daily with customers’ equipment that are blown out of alignment by fierce winds, or not so fierce winds that are just incessant, persistently pushing at the satellite dishes until a millimeter of position change is achieved. Strong dishes and strong dish anchors are our stock in trade. Satellite Internet dishes routinely ride out hurricanes, often not moving an iota, happily pumping data during the blow.

But orders of magnitude are a different matter.  Any blow that rips your office building to shreds, and topples your diesel generator that was bolted to a concrete pad, may also affect your satellite dish.

So give us a call.  Whether you’re a business owner, the Red Cross, or the National Guard, we can help.  We have mobile satellite Internet equipment, mounted on trailers, in flyaway containers, or mountable on your vehicle, that can be on location in 24 hours, restoring communications at the push of a button.

If your fixed antenna is affected, we’ll send you a service technician, and if needed, a whole new dish.  200 mile an hour winds happen.  But permanent separation from the world of communication doesn’t have to.

Arm in arm, we will survive.