When choosing a satellite Internet service provider, (ISP) it is important to keep in mind that they are not all alike. ISPs differ in the coverage they provide, the services they offer, and their reliability rates. Read on for tips on choosing the right ISP for your business…
Performance may be the single most important factor to consider when choosing a satellite ISP. Some providers only offer “up to” speeds. It is important to look for a provider with proven reliability rates that guarantee a Committed Information Rate (CIR), and does not oversubscribe their network. When providers oversubscribe their network, internet slows down, and creates the inability to be successful in your daily business responsibilities. You also want to be sure your connection is direct to the U.S. Internet backbone so there are fewer points of potential failure or congestion.
Customer Service from Actual People
When you are having a problem with your satellite Internet, you want help now, not in eight hours! Be sure to choose a satellite ISP that offers live technical support and network operations 24/7, from onsite employees. Their technical support professionals should have extensive knowledge of all the components in the broadband satellite network, and should be ready to help you troubleshoot with any problem you may be experiencing, any time of day or night.
Your satellite ISP should offer a high-speed, low-latency VSAT System that supports all business Internet solutions, including email, fax, VoIP (voice over Internet protocol), VPN (virtual private network), SCADA (supervisory control and data acquisition), streaming data, and video. They should get to know you, your business, and how you want to communicate with your customers, employees, and other audiences before, they recommend a system. If they try to sell you on the “one-size fits-all” solution, keep looking!
Business-grade Equipment Designed for Doing Business
Consumer-grade equipment is fine for at home use, but for doing business, you want equipment that is designed and engineered specifically for that—to do business! Business-grade satellite dishes are specifically made to meet the distinct use and location challenges you may encounter. These dishes are larger and more powerful, making them better capable of focusing on a satellite signal for increased reliability, and equipment that can endure anything.
The Power to Succeed
In the event of an equipment failure or outage, your satellite ISP should have a backup antenna system for their primary antennas. They should also have uninterruptible power supplies in place that provide battery backup, to ensure your Internet connection. A few more items to consider when looking for the right satellite ISP for your business, is the comfort in knowing your data center is protected, clean and contained in a secure and temperature-controlled environment.