We know that communication issues don’t always occur during business hours.
Your 24/7 Support
At Skycasters, we monitor every component of our broadband satellite Internet system 24/7, 365 days a year. So you can have total peace of mind that our network will work as expected.
But should you ever have a technical problem or communication issue, whether it’s 3pm or 3am, just call our dedicated 24/7 tech support line at 330-785-2101 or use our online form. An expert from the Skycasters team will gladly perform troubleshooting and work to resolve the issue promptly. We understand that time is money, so we’re as dedicated to getting you up and running as you are.
24/7 tech support line 330-785-2101 or toll-free 800-268-8502.
System Maintenance
Sophisticated systems like the Skycasters network need constant attention, and occasional downtime for maintenance. We recognize you need both as few interruptions to your connection as possible, and plan for interruptions when they're unavoidable. This time slot on weekends is the time when the fewest customers need bandwidth. We apologize for any incovenience if this is a time when you need access.
Skycasters planned maintenance occurs every 2nd and 4th Saturday, beginning Saturday night at midnight, Eastern Time, and ending at 3 am Sunday morning.
Most of the time the maintenance only takes a few minutes, so the actual maintenance interruption may be shorter than scheduled. And some months, only one, and sometimes no scheduled maintenance is required.
But please note these times anyway, to either synchronize your own maintenance schedule, or just to know when we plan system maintenance.
If you are experiencing any problem with your connection, please don't assume it's related to a maintenance window. Always call Skycasters' 24/7 tech support line at 330-785-2101 or toll-free 800-268-8502 if you have any questions about your account.
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