The Skycasters Difference
Unique satellite solutions for your unique needs.
We at Skycasters understand that every industry and business has its
own communication challenges, needs and requirements. So our approach
is far more flexible than the one-size-fits-all plans offered by many
other broadband satellite Internet providers. We prefer to get to know
you, your business and how you want to communicate with your customers,
employees and other audiences before we recommend a system.
Do you need VoIP
, streaming video or video conferencing capabilities?
A VPN or VLAN? Fixed or mobile equipment? An entire fleet of custom-built
trailers? Whatever it is you need, we’ll work with you every step of
the way to design a package that’s just right.
Customer service from actual Skycasters people.
In today’s marketplace, it’s rare for a company to deliver on its customer service promises. But at Skycasters, we put our money where our mouth is.
Instead of having to deal with the frustration of trying to resolve a technical issue through an outsourced customer service rep in India, or worse, through a computerized, automated attendant from hell, our customers talk directly with Skycasters personnel. We offer 24/7 tech support from real live human beings—Skycasters experts that work at our Skycasters offices. With their extensive knowledge of all the components in our broadband satellite Internet network, they stand ready to help you troubleshoot or resolve any problem you may be experiencing. Because making sure you are up and running is the most important thing we do.
Should you need to resolve an administrative issue or discuss plan options, just contact our Customer Care Department Monday—Friday between 8am-6pm.
Our commitment to quality over quantity.
We know that reliable, fast and affordable satellite Internet not only
plays a crucial role in your organization’s infrastructure, but in your
overall success. That’s why we’re here 24/7 to deliver you the absolute
best in IP-based satellite communications. And unlike our competitors,
we never oversubscribe our network. Never—that’s a promise.
Connectivity with confidence.
In the event of an equipment failure, outage or even just scheduled
maintenance, Skycasters offers you total peace of mind. We recently
added a redundant 6.3M VertexRSI antenna system at our teleport as a
backup for our two primary antennas. For even further protection, our
teleport is connected to the U.S. Internet backbone through redundant
fiber connections.
The perfect temperature to keep your data safe.
Our data center is kept at a constant 68 degrees Fahrenheit by a dedicated 7.5-ton HVAC system in a closed loop, filtered, humidity-controlled system. This space is dual fed from the 20-ton primary building system. In the event of failure of the dedicated data center system, the primary building system is programmed to take over automatically. We keep your data in constant comfort, so you can be, too.
Facilities prepared for the worst.
Skycasters is a state-of-the-art facility with all the features required
to provide world-class services to our clients. However, any data center—i.e.
the physical location and structure—represents a potential single point
of failure. In response to that risk, we have developed a backup operations
center on-site in an adjacent structure.
In the event of a more catastrophic failure that affects our facilities
or infrastructure, Skycasters has access to alternate teleport facilities
through our provider partners to ensure continued service with minimal
interruption.
The power to succeed.
To keep your communications running smoothly in the event of a power
grid failure, our primary power distribution network and backup systems
are designed to maintain continued operations at our Akron-based teleport.
Not only is our system equipped with high-tech uninterruptible power
supplies that provide battery backup, but also two self-starting, diesel
fuel-powered generators that assume power within 7 seconds of a power
grid failure. We maintain 36 hours of fuel on-site, with replenishment
delivery priority 24/7.
Business-grade equipment designed for, well, business.
Why use a residential satellite Internet company to conduct your business when there’s Skycasters? Not only are our dishes larger and more powerful than the competition, but the infrastructure, components and capabilities of our network are all commercial-grade and customizable to meet your unique needs.