Akron, Ohio – April 17, 2009 Malware, ever smarter and more virulent, haunts the Internet, and broadband satellite Internet customers are not immune. On satellite connections, after moisture infiltration, corrosion, or antennas blown off alignment, malware is the leading cause of poor connection or throughput theft. Skycasters, the Akron, Ohio, leader of broadband satellite Internet and business connectivity, monitors customers’ throughput like a hawk, helping customers determine excessive throughput causes and solutions.
“Because we provide our customers world class access,” says Skycasters’ Systems Engineer Mark Harley, “our customers get world class viruses at world class speed. While it’s our customers’ responsibility to guard their own computers, we have our ways. We know pretty quickly when something’s wrong.”
Viruses can gobble up bandwidth at record rates. “We give our customers a fire hose,” says Skycasters’ Senior RF Engineer, Mario Tomaselli. “Raw communications power to power their raw business needs. It’s the kind of power viruses love, and they’ll fill whatever capacity is available.”
Viruses, trojans or worms can take control of a computer and use it as the viruses’ worldwide base of operations, transferring gigabytes of data per day, running up throughput charges far higher than customers can even imagine. When customers call for help, Skycasters’ Customer Care department teams with a systems engineer and our on-site, tier two 24/7 tech support to pinpoint the customer’s usage issue. Often customers must investigate usage abuse or pirated signals on their end. Unsuspecting customers often connect wireless modems up to Skycasters’ equipment, and are mystified when employees, neighbors or strangers highjack the bandwidth.
“We monitor our customers’ throughput closely,” describes Skycasters’ Customer Care Supervisor, Danielle Koly. “When they’re over their allotted throughput, depending on their contract, we either charge them for the overage, or throttle their throughput. Savvy customers check our online bandwidth self-service tool frequently, and troubleshoot their bandwidth issues.”
Skycasters recommends its customers use brand name anti-virus, anti-spyware, and anti-adware products; make sure the latest Microsoft updates are loaded, and activate whatever firewalls are available.
Skycasters is the leader in broadband satellite Internet solutions for businesses that need more than traditional terrestrial landlines. Everything in Skycasters’ infrastructure, including teleports, hubs, and the network operating center, is business-grade and company-owned. Even the equipment at your location is business-grade, and designed to meet the unique challenges of your industry, no matter how rugged the conditions. Skycasters’ 24/7 tech support and customer service in-house experts can resolve any issue that may arise.
Call Skycasters at 800-268-8653, or visit us on the web at www.skycasters.com.
SOURCE Skycasters, LLC.
CONTACT: Media, Michael P. Kister, President, +1-330-785-2100,
or Gordon H. Landefeld, Marketing, +1-330-785-2100,
both of Skycasters, LLC.
Web site: http://www.skycasters.com/
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