Akron, Ohio – October 9, 2009 The Nobel laureate staff in Oslo did not call Skycasters this morning with the news that it had won the Nobel Customer Service Prize. Technical Support Shift Supervisor Sam Corbin was not dismayed. “Awards and prizes are nice, but the only recognition that matters is the satisfaction of our customers. If a customer calls our Technical Support department, and we handle their issue courteously, accurately and as quickly as possible, and the customer is satisfied, then that is all the recognition our team needs.”
One year ago today, Skycasters initiated its first in-house after hours call center rotation, providing both Tier I and Tier II support around the clock. “I would like to thank the entire Technical Support team for working as hard as they have and being so flexible with their time,” Sam said. “We could have never achieved what we have this past year without you!”
Asked what he found the most surprising result of the 24/7 tech support to be, Sam thought for a moment, and said, “For me, it’s the amount of issues we’ve been able to troubleshoot overnight, on weekends and even holidays. These are the customers that were not being served well by our previous Tier I solution. Now these customers are being served, and they have been very appreciative that they can speak to a knowledgeable Skycasters employee anytime, and get a resolution of their issue.”
Skycasters is a leader in broadband satellite Internet solutions for businesses, including disaster first responders, that need more than traditional terrestrial landlines. Everything in Skycasters’ infrastructure, including teleports, hubs, and the network operating center, is business-grade and company-owned. The equipment at your location is business-grade, and designed to meet the unique challenges of your industry, no matter how rugged the conditions. Skycasters’ 24/7 tech support and customer service in-house experts can resolve any issue that may arise.
Call Skycasters at 800-268-8653, or visit us on the web at www.skycasters.com.
SOURCE Skycasters, LLC.
CONTACT: Sam Corbin, Technical Support, +1-330-785-2100,
or Gordon H. Landefeld, Marketing, +1-330-785-2100,
both of Skycasters, LLC.
Web site: http://www.skycasters.com/
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