Because Federal Communications Commission (FCC) regulations require a certified installer for satellite two-way Internet service, it is usually not possible for customers to perform satellite dish installations themselves.
At Skycasters, our preferred installation vendor is a specialized commercial VSAT satellite Internet equipment installation company called SatAssurance, a network of the most experienced companies that install satellite Internet.
You can choose your own installer, provided they are certified on the VSAT system. On your order form, if you select the option to use your own vendor for satellite dish installations, you must provide their complete legal name and their certification number or credentials so that we can verify their certification. If you do not know an installer, a Skycasters installation coordinator will find one for you.
If your network requirements include multiple satellite dish installations, you may wish to have one of your employees become certified as a two-way satellite installer. Skycasters conducts periodic training classes, either at our Akron, Ohio facility or at your location. Your sales engineer can coordinate scheduling training for you or your staff, so you can install satellite Internet.
The technician will handle the installation of the outdoor transmit-and-receive satellite Internet equipment, satellite dish mount, and will run up to 100 feet of cable from the outdoor equipment to the indoor equipment, making a professional penetration of the building exterior if necessary.
The technician will install and adjust the satellite dish and outdoor equipment to obtain the best possible satellite connection. The technician will set up the iDirect® indoor modem and will test and verify the connection to the Internet. Depending on the situation, this process can take between four and eight hours to install satellite Internet.
Configuration is normally done the day following the physical installation, but may be done on the same day. We highly advise the customer to have their representative who normally maintains the computers or network be present at the time of the configuration. This person does not need to be there for the physical installation.
A Skycasters satellite Internet installation coordinator will work with the customer’s representative to configure the systems, tune QoS priority settings, and provide guidance on configuration and connection with your internal network.
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