Happy New Year

Happy New Year, everyone. I am excited about the future and what 2010 has in store for us. Be safe! -Mike

Indy

Drove over to Indianapolis last night for a meeting this morning. Department of Homeland Security. I love this biz, we get involved with the coolest projects.

No need to Gamble

Gordon and I went to Vegas on Thursday. Met with Don Chapman of Commerce Department. Positive conversation regarding the Action INTELEX/Skycasters ARRA proposal to bring broadband to the Navajo Nation. After the meeting (and since we were in Vegas), we each decided to try to lose 20 bucks. I lost 10, then went to watch […]

Delivering on the Promises of the Glossy Brochure

Back when Skycasters was started in 2001, we understood clearly the markets we wanted to serve, and the quality of the product that we wanted to deliver. We wanted to deliver true broadband quality – the quality of service that would allow businesses to operate in areas underserved by traditional terrestrial connections. We have since […]

Happy Halloween 2009!

Skycasters toasts the changing season! The leaves have changed, snow is flying across the northern plains, and the chill in the air heralds no more installer training in Akron until Spring.

765 kV: Broadband for Electricity

Billionaire T. Boone Pickens recently scaled back his plan for massive wind farms – though he’s still taking delivery on those 667 wind turbines he has on order. One of the reasons he gave for the change, besides the price of oil, was transmission problems. High capacity transmission is simply not available. The coasts consume […]

Goodwill Bank

Think of goodwill as something you put in a piggy bank. Every new business contact is made with an empty piggy bank. The new contact knows nothing about you. You have no goodwill, no account to draw upon. So you walk in the door. You’re groomed and dressed impeccably. You have all the credentials. You […]

Mostly Vegetarian

I was at a family reunion over Labor Day weekend, and my cousin Beth (who’s been vegetarian for as long as I can remember), asked my wife and me about our relatively recent conversion (February 2008). My wife had no trouble tracing her inspiration to the book “Skinny Bitch” and its stories of animal cruelty. […]

Sh!t Happens

And ain’t that the truth! No matter your industry, no matter your plans, sometimes that Murphy guy gets the best of you. We’ve all been there. It’s just a matter of how you respond. Goodwill gets a good workout when problems occur – it’s true in any business.

The Complaints Window is Open

I saw a Nationwide Insurance commercial recently in which the visually impaired employee named Michael Piccerello expressed in 30 seconds a concept covered in one of my favorite B books: Janelle Barlow’s “A Complaint is a Gift.” When a customer takes the time to complain, they are really giving you a gift – a gift […]

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