And ain’t that the truth!
No matter your industry, no matter your plans, sometimes that Murphy guy gets the best of you. We’ve all been there. It’s just a matter of how you respond.
Goodwill gets a good workout when problems occur – it’s true in any business. We bend over backwards to make sure our goodwill accounts are in the black. Our satellite services are often, in a very real sense, the lifeblood of our customers – that’s why they chose Skycasters in the first place – because we can deliver solutions that are unmatched in the industry. We understand the critical nature of our customers’ needs – and the incredible trust that they place in us.
That’s why our 24/7 technical service department is not concerned with call counts, and we have no quotas. “Stay on the phone with the customer as long as it takes to resolve their problem.” It’s a simple statement, but it’s amazing in action. Take care of the customer, and the rest will take care of itself.
You can learn a few things about an organization when things are going well. You learn far more when they go poorly. I’m confident that when sh!t happens, you’ll be pleased with what you learn about Skycasters.
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