As we begin to enter the month of October, Skycasters would like to take the opportunity to remind our clients that they may encounter temporary outages due to a phenomenon known as sun fade. Sun fade, or sun outage, occurs when a satellite is positioned directly between its receiving station and the sun. The overwhelming solar radiation, which includes the microwave frequencies on which satellites communicate, disrupts the received signal and causes interference. Each outage lasts no more than a few minutes. While we understand any interruption in service may be an inconvenience to you, rest assured that all possible measures are being taken to minimize any loss in service.
Due to the look angle between the satellites, sun, and receive station, outages vary by geographic location, and this means that there will be sun fade at both our headquarters and customer locations. The schedule for these outages generally runs from north to south from approximately February 20th to April 20th, and again from approximately August 20th to October 20th. At our teleport in Akron, OH clients can expect minor issues during the following dates:
SATELLITE CITY DIAMETER DATE TIME (GMT) DURATION
G28 AKRON, OH 8.1 m 10/08/2013 17:46 3 min
G28 AKRON, OH 8.1 m 10/09/2013 17:45 2 min
T11N AKRON, OH 8.1 m 10/08/2013 13:56 3 min
T11N AKRON, OH 8.1 m 10/09/2013 13:57 1 min
AMC-1 AKRON, OH 2.4 m 10/07/2013 18:49 3 min
AMC-1 AKRON, OH 2.4 m 10/08/2013 18:47 5 min
AMC-1 AKRON, OH 2.4 m 10/09/2013 18:47 5 min
AMC-1 AKRON, OH 2.4 m 10/10/2013 18:49 1 min
It is important to note that clients will experience the effects of sun fade not only from their home location, but also from our base in Akron, OH. For more information on when and for how long you can expect an interruption of service at both your location and ours, please follow the links below:
Want to learn more about the fastest,
most reliable broadband satellite internet for business continuity?
If you want to learn more about how we can help your business, contact us! One of our dedicated team members will be happy to educate you about our service plans and get you started with a subscription today.CONTACT US NOW